TY - GEN
T1 - Service process redesign applying value stream analysis
T2 - 2009 IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics, SOLI 2009
AU - Supeekit, Tuangyot
AU - Kingphadung, Kanokwan
PY - 2009
Y1 - 2009
N2 - Discharging patient is the very last stage in the hospital experience. The lengthy discharge process would elevate the frustration to the patient. This concerns the hospital's executive. They feel that the discharging process performed in the hospital is time consuming and consequently results in patients waiting and blocking beds from new admission. The purpose of this paper is to attempt service process redesign by applying the concept of value stream analysis as well as the service process design. The attempt to apply value stream mapping to the service process has also been made despite of its complexity to the service context [11]. Waste can be identified applying the service waste terminology [8]. The proposed discharging process is developed.
AB - Discharging patient is the very last stage in the hospital experience. The lengthy discharge process would elevate the frustration to the patient. This concerns the hospital's executive. They feel that the discharging process performed in the hospital is time consuming and consequently results in patients waiting and blocking beds from new admission. The purpose of this paper is to attempt service process redesign by applying the concept of value stream analysis as well as the service process design. The attempt to apply value stream mapping to the service process has also been made despite of its complexity to the service context [11]. Waste can be identified applying the service waste terminology [8]. The proposed discharging process is developed.
UR - https://www.scopus.com/pages/publications/70449468468
U2 - 10.1109/SOLI.2009.5203895
DO - 10.1109/SOLI.2009.5203895
M3 - Conference contribution
AN - SCOPUS:70449468468
SN - 9781424435418
T3 - 2009 IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics, SOLI 2009
SP - 7
EP - 12
BT - 2009 IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics, SOLI 2009
Y2 - 22 July 2009 through 24 July 2009
ER -