Revolutionizing Pharmaceutical Cold Chain Competency Framework with Reference Process Model and Reference Architecture

The utilization of the reference process model (RPM) and reference architecture (RA) as disruptive information and communication technologies (ICT) in the pharmaceutical cold chain (PCC) industry has enabled the management of tasks through a model-architecture-based approach. This research presents an innovative method for competency development in the cold chain sector, leveraging RPM and RA. By introducing a comprehensive conceptual framework encompassing RPM and RA design and workflow into cold chain competency development, this study outlines the key areas for incorporating RPM and RA into the PCC field. The framework elucidates the functioning of RPM and RA concerning occupational standards (OS) and units of competencies (UOC) within the industry. The study generates a research framework for the PCC industry by systematically implementing RPM and RA using a proposed method. The primary outcomes and empirical evidence are UOC and OS derived from RPM and RA implementation and integration, substantiating the conceptual framework's validity. The research highlights the evolutionary aspects and the significance of the conceptual framework in guiding the research framework and proposes a method for competency development. Furthermore, recommendations are provided for future research endeavors.